This article describes how to use the mail merge feature in Microsoft Word 2002 and in later versions of Word to create form letters. You can use this feature if you are sending the same message to multiple recipients by using e-mail.

For more information about mail merge, click the following article number to view the article in the Microsoft Knowledge Base:
Note: When you merge a Web page to e-mail in Microsoft Word 2002 by using the HTML mail format, hyperlinks in the e-mail message do not work. For additional information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

Follow these steps to perform a mail merge to e-mail.

Getting started

Start a mail merge.

Word 2002

On the Tools menu, click Letters and Mailings, and then click Mail Merge Wizard.

Word 2003

On the Tools menu, click Letters and Mailings, and then click Mail Merge. The Mail Merge task pane appears.

Step 1 of 6: Select document type

1.	Under Select Document Type, click E-mail Messages.
2.	Click Next: Starting Document.

Step 2 of 6: Select starting document

1.	Under Select starting document are three choices: Use the current document, Start from a template, and Start from existing document. When you click each option, additional information about the option appears in the task pane.
2.	Click Next: Select Recipients to continue.

Step 3 of 6: Select recipients

1.	If you select Use an existing list, click Browse to locate and choose your file. Click Edit recipient list to modify the address list after it is created.
2.	If you select Select from Outlook contacts, click Choose Contacts Folder. If Outlook is not open, you will be prompted for your Outlook profile.
3.	If you select Type a new list, you can create a new address list.
4.	Click Next: Write your e-mail message to continue.

Step 4 of 6: Write your e-mail message

At this point, you insert your merge fields. You can use a combination of items:

•	Address Block: Use this item to insert fields that will insert a block of text, such as the name and address.
•	Greeting Line: Use this item to choose the format that you want on your greeting line.
•	Electronic Postage: Use this item if you have electronic postage software on your computer that is compatible with Word.
•	More Items: Use this item to enter any other fields that are in your recipient list.

Click Next: Preview your e-mail messages to continue.

Step 5 of 6: Preview your e-mail message

You can preview just one message of your mail merge, or you can preview all of them. You also can click Edit recipient list to remove names or add to your recipient list.

After you preview your message, click Next: Complete the merge to continue.

Step 6 of 6: Complete the merge

1.	Click Electronic Mail.
2.	When the Merge to E-mail dialog box appears, select the field that you want to use for the To line, type the subject in the Subject line, and then select the mail format that you want to use.
3.	Click OK to send your messages.